Go to the following video to get a thorough overview of the billing process at Faithwebsits / DIS Websites.  This video will address most of the questions below; therefore, we recommend this for new clients and/or new book-keepers.  

http://www.fwsfiles.com/video/billing/overview/overview.html - 7 minute video 

1. What address do I send my payment to?
2. How do I see my if an invoice is paid?
3. How do I give my book-keeper access to our invoices?
4. Can I pay online with a credit card or do I have to have a PayPal account?
5. What are my options for paying an invoice?
6. Can I call in with my credit card info?
7. Can I set up an automated pay feature?
8. How do I update my billing information?
9. What if I have billing questions and need to talk to someone?
10. Do you accept Canadian checks?
11. How is billing handled at Faithwebsites and Dynamic Internet Solutions?
12. Can I pay for my invoices directly from my checking account using ACH? 

General Notes about the billing process.

1. What address do I send my payment to?

Dynamic Internet Solutions
10 Birdie Blvd.
Waupun, WI  53963

2. How do I see my if an invoice is paid?

If you log into the admin area of your website and click on the Invoices link on the left side of the page, you can view your past, present and future invoices.  (2 minute video)

3. How do I give my book-keeper access to our invoices?

To give your book-keeper access to the Invoices area of your web site admin tool, log into the admin area of you website, go to Administrators, add in your book-keeper's information and be sure to click the checkbox for Invoices when giving him/her access.  You book-keeper will then access the admin area of the site using the same URL that you use.  (2 minute video)

4. Can I pay online with a credit card or do I have to have a PayPal account?

Even though we use PayPal and Google Checkout as our Internet Merchant provider, you can pay with each of these options using a credit card.  For example, if you choose to pay online using the PayPal option, you will be given the option to pay your bill with a PayPal account OR a credit card.  (2 minute video)

5. What are my options for paying an invoice?

There are several options for paying your invoices listed below.  The two options that we recommend you use are the "Pay with Check" or the "Pay with ACH / eCheck".

• Pay with a check (United States only): Just print out the invoice that is emailed to you and send it along with a check to Dynamic Internet Solutions.  See FAQ #1 for our address information.
• Pay with ACH or an eCheck (United States only).  See FAQ#12 to view a video on this option.
• Pay online with a credit card: You can pay with a credit card using the PayPal or Google Checkout services.  See FAQ #4 to view a video on this option.
• Pay online with a PayPal account.  See FAQ #4 to view a video on this option.

Note: We currently cannot take credit card payments over the phone.

6. Can I call in with my credit card info?

Currently, we are NOT able to process credit card payments over the phone.  If you want to pay your invoice with a credit card, you will need to do this online.  See FAQ #4 to view a video on this option.

Although we are not able to take credit card information over the phone, you can pay with an eCheck or ACH via the phone.  For more information on this option, wee FAQ #12.

7. Can I set up an automated pay feature?

Yes, you have two options for this.  (We recomend option 2 below - ACH subscription)

1. Use a PayPal subscription.  By setting up a subscription, your credit card will be charged your monthly service fee at the same time each month.  To set this up, you need to go to the Invoices area of your Website and click on the "Recurring Payments (Paypal)" link.   (2 minute video)
2. Use an ACH subscription.  By setting up a subscription, your monthly service fee will be taken out of your checking account on the same day of each month.  To set up an ACH subscription, just pay your next invoice with ACH (see FAQ #12) and be sure to check the box for "Check here if you want to set up recurring payments for each pay period:" when you make this payment.  If you do not see this checkbox, you can also send an email to billing@faithwebsites.com and request that this be setup for you.

8. How do I update my billing information?

To update your billing information, log into the admin area of your website, click on the Invoices link on the left.  In the middle of the page, you will see your current billing information that we have on record and link to "Update Billing Information".  It is extremely that the email address(es) on file are accurate and checked frequently as your invoices will be sent to you via this email address.

9. What if I have billing questions and need to talk to someone?

After reviewing these FAQs, if you still have questions, be sure to send an email to billing@faithwebsites.com or billing@diswebsites.com (which ever applies).  You can also call our billing support line at 920.341.3597; however, you may need to leave a message and wait for a reply.  Typically, email will get you the best response time.

10. Do you accept Canadian checks?

Faithwebsites does NOT accept Canadian checks.  In the past, we were able to to accept this method of payment; however, our bank now charges us a significant conversion fee for each Canadian check that we deposit.  Therefore, our Canadian clients can pay their invoices using the following options:

• US Checks
• US money order
• Online with a credit card
• Online with a PayPal account.

Sorry, we can't take ACH payments or eChecks from Canadian checking accounts either, only US accounts.

11. How is billing handled at Faithwebsites and Dynamic Internet Solutions?

To receive a thorough overview of our billing process and your options for paying your invoices, watch this 7 minute video:
http://www.fwsfiles.com/video/billing/overview/overview.html.  We strongly recommend this video for any new clients or
new book-keeping personnel.

12. Can I pay for my invoices directly from my checking account using ACH?

Yes, you can pay your invoices using ACH IF you are using a US checking account.  This is also know as our eCheck option.  With this option, you simply enter your bank routing number and your checking account number and money will be wired from your banking account into ours.  This process typically takes more than a week to complete.  (3 minute video)

If you want to set up an automated payment, you need to create an ACH subscription.  By setting up a subscription, your monthly service fee will be taken out of your checking account on the same day of each month.  To set up an ACH subscription, just pay your next invoice with ACH (see previous paragraph) and be sure to check the box for "Check here if you want to set up recurring payments for each pay period:" when you make this payment.  If you do not see this checkbox, you can also send an email to billing@faithwebsites.com and request that this be setup for you.

Notes about our invoicing process:

• Be sure to get your accounts payable setup in the Faithwebsites system. (See FAQs)
• All your invoices will be sent via email.
  • You will receive these invoices 15 days prior to the due date, on the due date and 15 / 30 days after the due date. 
  • Once your invoice has been paid AND your payment has been processed, you will no longer receive this email.
• You can pay your service fees for Faithwebsites or DIS Websites monthly, bi-monthly, quarterly, semi-annually or annually.  If you choose pay annually, you will receive a 5% discount off the normal monthly rate.
• Payments can be made:
  • Via postal mail with a check (please include a hard copy of your invoice with your payment) - Recommended
  • Online with an eCheck or ACH (no fees) - Recommended
  • Online with a PayPal account
  • Online with a Google Checkout account
  • Online with a Credit Card (using PayPal or Google Checkout as your processing tool)
• We do NOT take credit card payments for our services over the phone (only for using with domain name companies if needed).
• If you want to see the status of your payments or print out an old, current or future invoice, you can log into the admin area of your site and click on the Invoices link on the left side of the page.

Click here to watch a video that thoroughly covers the invoicing and payment process.  (7 minutes)